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To create an account on our online shop, enter your email address, which becomes your username, as well as other information required in the required fields.

Click on the “my account” tab and enter your username and password. Once connected, you can view and modify your personal information.

When you click on the forgotten password link, please enter the email address which was used to create your account. Your password will then be immediately sent to your email address. Make sure to check your spam folder if you have not received the email.

Sign up to the Le Tanneur newsletter by entering your email address at the bottom of the home page. You will be kept up to date with the news of Le Tanneur, our privilege offers and our events.

You can unsubscribe from the newsletter by clicking on the unsubscribe link at the bottom of the newsletters you receive. Do not hesitate to contact our customer service by email at customer-care@letanneuretcie.com if you have any issues.

The information that you give us to properly treat your order is used only in the framework of our commercial relation. In no way this data can be shared or sold to a third party. In agreement to the Loi Informatique and Liberte of the 6 January 1978, you have the right to access and modify your personal data. Regarding your banking details, this information is used only in the framework of your payment with our secure payment partners. We do not keep any bank information regarding your account.

To make an order online, you simply need to browse the different categories on the site, giving you access to all of our products. You can also browse by selecting for a type of product. Pick which products you wish to purchase by clicking “Add to basket”. Once these products are in your basket, you can check the content of it by clicking on the basket, and then let yourself be guided by clicking on the “make an order” button.

All orders are prepared and shipped within a timeframe of ten (10) working days for a delivery within Metropolitan France, and twenty (20) working days for a delivery to any other destination, and this counting beginning the day following the payment of the order (whilst stocks last). All orders made on the website between Monday and Friday before 14h will be processed on the same day; Monday to Thursday after 14h, it will be processed the following day. Any order made on Friday after 14h will be processed the following Monday; orders made during a bank holiday will be processed the following working day. Once your order has been shipped, an email will automatically be sent to you.

Once your order has been confirmed, you will receive a confirmation email with your order details (please check your spam folder if you don’t see it).

You can also access this information in your customer account under the "My Orders" section.

Once your package has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to follow your delivery.

Payments are made via Global-e, which offers payment methods adapted to your country. All available options will be visible at the time of payment.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

Your bank information is never in our possession. The transactions are entirely processed by our secure payment module. Your payment is completely secure.

Payment by instalments/deferred payment is available through our partner Alma. The security of payments is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase amounts and thresholds

Deferred payment/split payment in 2x without fees: Only purchases between €50 and €2,000 can be paid with Alma.

Deferred payment/split payment in 3x without fees: Only purchases between €50 and €2,000 can be paid with Alma.

Deferred/split payment in 4x without fees: Only purchases between €50 and €2,000 are eligible for payment with Alma.

Eligible countries

The payment in instalments is available for the following countries:
Italie, Luxembourg, France, Espagne, Portugal, Belgique, Allemagne, Pays-Bas, Autriche et Irlande.

Fees

By paying in instalments with Alma, the Customer does not pay any fees.

Alma is a tele-payment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code.

Termination

Any termination of the GTC between the Seller and the customer will result in the termination of the GCU between Alma and the customer.

The e-gift card can be used on the site only, in several installments and for one year from the date of purchase. To do this, simply enter the code of the e-gift card, received by email, at the time of payment.

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Le Tanneurto provide the best possible user experience to our international customers. Please select the country switcher dropdown to see which countries we ship to and select accordingly.Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

We currently deliver to over 200 countries.

For Metropolitan France, we can deliver in :
- Home delivery in 48 hours,
- Home delivery in 24 hours,
- Livraison en point relais en 48H offert

We deliver to the rest of the world via DHLWe offer to deliver to whichever address you wish in a timeframe of twenty (20) working days for a delivery to all other destinations counting from the day of your order confirmation.

We will send you an email or sms with information and a link to the carrier tracking link as soon as your package is delivered to logistics. You can follow the progress of your order via this link.

If you want to know our delivery rates, click here.

In the case where your shipping company is Colissimo, the package is delivered directly to you with a required signature. If you are not home at that moment, a delivery notification will be left in your letter box. This notification will give you the date and hour of the delivery as well as the post office which you need to go to collect your parcel. You will then need to go to that post office with the delivery notification as well as an identity card to retrieve your package. You then have 14 days to pick up your item, past that day the package will be returned to us.

Depending on the chosen relay point, the withdrawal time may vary:

- If the relay point is a post office, you can collect your product within fourteen (14) days,
- If the relay point is a shop, you can collect your product within ten (10) days,
- If the relay point is a pick-up point, you can collect your product within five (5) days.

If you have not received your order after the scheduled timeframe and that there has been no delivery notification in your letter box, check the situation of your order through the link that you received by email. You can also contact the customer service by email at the following address: customer-care@letanneuretcie.com.

In such cases, please contact customer service by email at the following address : customer-care@letanneuretcie.com.

You have 30 days from the date of receipt to return an item to us. Returns are accepted by mail only. Items must be new, unused, and have their original LE TANNEUR tag intact.

Return Process

1. Access our return platform
2. Complete your return request
3. Ship your return

Important: Returns will not be accepted without the return form in the package and without a prior return request submitted via our website.

If you are not satisfied with your product:

International returns are subject to a fee, which will be deducted from your refund. The cost varies depending on the country.

To find out the exact amount, please enter your order number and email address on our return portal: Le Tanneur . The return fee will be applied at the end of the return process.

Your refund will be processed within 15 days after having received your package in our logistics, directly onto the payment method you payed for to confirm your order.

No, the item must be returned to the store where it was purchased, with the original receipt, unused, in its original packaging, and with its tag intact.

You have the following options:

• Exchange or store credit within 30 days
• Refund within 14 days

Personalized items, sale items, and "almost perfect" products cannot be exchanged or refunded.

You can reserve your products on letanneur.com, freely and without purchase obligation. To test them simply chose yourLe Tanneur store where you would like to reserve your product to test in boutique before purchase.

1. Choose your product and the colour you want, then click on “Reserve in store”.

2. Search for and pick the nearest Le Tanneur store to you (depending on available stocks).

3. Enter your details.

4. You will be informed of the confirmation of the e-reservation of your product by email and text message

5. Once the confirmation email is received, you will be informed about the availability of your product by email and text message. It is necessary to have received the text message or confirmation email before visiting the selected store.

Once the e-reservation has been made, you will be informed within 2 hours, depending on the opening and closing times of the store and the availability of your product, by email and text message. Your product will be reserved for 48 hours. Come and collect your product with your email or text message confirmation. If your product is not available in our store anymore, we invite you to renew your reservation request in another store.

You need to collect your reservation in the store which you chose during the e-reservation on Letanneur.com.
The store will only be able to reserve your article if enough stocks are available.

Once the confirmation email or text message has been received, you have 48 hours to try and pick up your product in store. You can cancel your reservation at any moment, you simply need to click on “Cancel” in the confirmation email.

The e-reservation is free. There is no obligation to buy. If you decide to buy the reserved article, the payment will be done in the store you picked online.

Ask the staff in the store when you retrieve your reservation.

These emails can possibly be found in your “unwanted” or in your “spam” folder in your email system, these are often more sensible to protect your privacy by identifying mails who are not part of your contact list for example.

If your payment isn’t going through, make sure your card numbers and expiration dates are correct.

Verify with your bank establishment that they are not blocking the payment. Your order can be processed through a 3D Secure verification. 3D Secure is the payment system by authentication allowing to provide you with the optimal security when you purchase online. During the payment, your bank verifies the identity of the cardholder before validating the transaction. It is necessary to enter the required information (code received by text message, validation through an application or enter your date of birth) by your bank to validate the payment. Be careful: after 3 wrong attempts, your transaction will be cancelled. Your card will be blocked. Contact your bank.

For safety reasons, our customer service does not have access to your banking details but is available to help you out.

You can contact us by email at the following address : customer-care@letanneuretcie.com.

For any repair - for out-of-warranty items that have already been used,request, the Customer must contact Le Tanneur After-Sales Service by email at the following address: customer-care@letanneuretcie.com, providing photos of the product(s), as well as proof of purchase. product(s), as well as the proof of purchase. If your item is under warranty (twelve (12) months), you will receive an exchange.

Depending on the findings, the product will be taken care of by Le Tanneur's After-Sales Service. Le Tanneur items are guaranteed for 1 (one) year from the date of purchase and 6 (six) months for items sold in the factory outlet.

For items outside of warranty that have already been used, we advise you to visit the nearest Le Tanneur store to you.

We invite you to consult our leather care guide.